Harley-Davidson® Visa Card
Frequently Asked Questions
Getting and using the H-D Visa card
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Can I apply for the Harley-Davidson® Visa card over the phone?
Yes. Simply call 877-742-4766, extension 2500, to apply.
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How can I check the status of my application?
Please call 800-947-1444 and choose option 1 for the status of an application. For your security, you will be required to enter your social security number to locate the application. Additional verification item(s) may be needed to validate.
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What are my options if I'm declined when I apply for the Harley-Davidson® Visa card online?
The H-D™ Visa Secured card allows you to build or re-establish your credit. Best of all, only you know it's a secured card, it will be treated like any other Visa card wherever you make a purchase.
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How long will it take to receive my card?
In most cases, when applying online you will receive the status of your application immediately. If you are approved, your card will arrive in 7-10 business days. Length of time varies depending on individual credit status, address verification and card processing time.
If you apply for the H-D™ Visa Secured card, you should receive your card 7-10 business days after we have received your application and initial security deposit.
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Can I still get a Harley-Davidson® Visa card even if I don't own a Harley-Davidson® motorcycle?
Of course! The H-DTM Visa card is perfect for all Harley-Davidson® Enthusiasts, whether they ride or not.
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What's the difference between the Harley-Davidson® Visa Signature®, High Performance and Secured cards?
Each card earns H-DTM Genuine Rewards points and entries into The H-DTM Visa Free Ride Sweepstakes.1
The H-D™ Visa Signature Card features greater rewards and expanded benefits.
The H-D™ Visa Signature Card features greater rewards and expanded benefits.
Visit our Benefits Chart for a more complete overview.
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How can I get a copy of the Harley-Davidson® Visa Signature card benefits package?
Complete details and benefits information will be mailed to you with your new H-DTM Visa card, but you can also view the Signature benefits online.
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Can I use the Harley-Davidson® Visa card only at Harley-Davidson® dealerships, or can I use it anywhere?
The H-D™ Visa card works just like any other Visa card for purchases at the millions of places that accept Visa credit cards. And you earn H-D™ Genuine Rewards points no matter where you use your card, whether it’s for gas, groceries or Genuine Harley-Davidson® Motor Accessories.
H-D Genuine Rewards
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When do my points expire?
Harley-Davidson® Genuine Rewards points are good for three years following the date they are awarded to your account, expiring on December 31 of the expiration year.
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Why aren't Harley Chrome® Cash certificates sent out automatically?
Some cardmembers prefer to save their Genuine Rewards points until they have enough to make a large purchase using Harley Chrome® Cash certificates, and some prefer to receive their Harley Chrome® Cash as soon as they earn enough points. So we allow cardholders to choose when they receive their certificate by having them request it when they are ready to redeem.
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How do I order my Harley Chrome® Cash certificates?
Call 800-699-2281 to redeem your H-DTM Genuine Rewards points and request your certificate. Harley Chrome® Cash certificates are available in any amount in $25 increments.
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How soon will I receive my Harley Chrome® Cash certificate(s) after ordering?
You can expect to receive your Harley Chrome® Cash certificate(s) in three to five weeks.
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When do my Harley Chrome® Cash certificates expire?
You will have approximately 180 days to use your Harley Chrome® Cash certificate after it's been issued.
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Where can I use Harley Chrome® Cash certificates?
You can use Harley Chrome® Cash certificates toward Genuine Harley-Davidson® Motor Accessories, MotorClothes® apparel and accessories at any participating, authorized Harley-Davidson® dealerships. They can be used toward purchases and services when you use your Harley-Davidson® Visa Card to pay for the purchase balance.
H-D Visa Free Ride Sweepstakes
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What kind of motorcycle could I win?
This year, 12 new lucky winners will ride home on new bikes like the Road King®, Super Glide®, Blackline®, Heritage Softail® Classic, and Night Rod® Special. That's because we're giving away one Harley-Davidson® motorcycle every month throughout 2013 - so the Free Ride continues. Visit our Official Rules for a complete list of prizes.
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What are the odds of winning the sweepstakes?
The odds of winning depend on the number of entries received, including all transactions made by all cardmembers (purchases and cash advances) and all alternate entries.
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Can I get a copy of the sweepstakes rules?
Yes, a printable PDF version of the Official Rules is available online.
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When does the sweepstakes end?
The 2013 sweepstakes ends 12/31/13, see the Offical Rules for complete details.
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Do I have to use the Harley-Davidson® Visa card to enter the sweepstakes?
No. You can enter through the mail. Simply follow the instructions on the Official Rules page under the section "Alternate Entry."
Managing your H-D Visa card account
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Can I see my Harley-Davidson® Visa card billing statement online?
Yes. You can access your H-DTM Visa card account information via U.S. Online Banking. Login to your account, select your H-D™ Visa card and click “View Online Statements”. Not enrolled in Online Banking yet? Enroll today - it's free!
You can also elect to go paperless and stop receiving statements in the mail each month.
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Can I make a Harley-Davidson® Visa card payment online?
Yes, through U.S. Bank Online Banking you can make a same day payment, schedule a future payment or set-up AutoPay. Learn more about your payment options.
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Where should I call with questions about my Harley-Davidson® Visa card?
Cardmember Service is available 24 hours a day at 800-699-2281.
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What address should I send payments to?
Send all payments to: U.S. Bank, P.O. Box 790408, St. Louis, MO 63179-0408.
Additional Questions
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What steps can I take to help maintain good credit?
Visit usbank.com/creditwellness for helpful information about how credit can play a role in your life.
H-D™ Visa Cardmembers enrolled in Online Banking can now obtain their Experian® Credit Score – at absolutely no cost! Learn more.
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How do I read my statement?
Your statement is designed to make it easy to view important information on your account. Learn more.
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How can I download files or view my online statements using Internet Explorer version 8?
- Go to: Tools > Internet Options
- Select the Advanced tab
- Scroll down to the Security section and uncheck 'Do not Save Encrypted Pages to Disk' setting
Users that are unable to download files or view online statements should change the 'Do not Save Encrypted Pages Setting' in the Security section. To change this setting:





